Customer Service

For customer service inquiries regarding product questions, returns, and warranty information, you can contact customer service at:

Phone: 877-PAN-TILT

Hours: Monday - Friday, 9:00 A.M. to 5:00 P.M., Pacific Time - excluding holidays.

Email: please use our contact form.

For IP Camera Help

If you are having networking problems, please be prepared to give us the following information so that we can help:

  1. Router address
  2. IP address of camera
  3. Using Port forwarding


For Lens Calculation

The angle of view of a lens depends on the focal length of the lens, and on the size of the sensor (or film) upon which the image is being projected. This lens calculator works out the angle of view for any lens/sensor combination at the moment you make a selection, and the result is drawn on the adjacent graph.

Click here to use the lens calculator


For Product Manuals

Click here to list all product manuals


Why is my camera defaulting to Japanese?

That's a shared bug - Java is supposed to return English as the locale (or another language depending on your country). If it doesn't return a value, it defaults to Japanese, which is where the code was written. You can force the "locale" parameter on the control applet to "english" as shown in the following example: 

<applet archive="LiveApplet.zip"
codebase="http://111.222.333.444:80/-wvdoc-01-/LiveApplet/"
code="LiveApplet.class" width="450" height="380" align="middle">
        <param name="url"        value="http://111.222.333.444:80/">
        <param name="cabbase"        value="LiveApplet.cab">
        <param name="capture_size"    value="320x240">
        <param name="locale"    value="english">
        <param name="video_width"    value="320">
        <param name="bg_color"        value="#ececec">
        <param name="show_panobutton" value="on">
        <param name="show_logo" value="off">
      </applet>
*You must change the IP addresses and port number (111.222.333.444:80 in the example) to your camera's actual IP address.


VB-C10/VB-C10R - Java Viewer (Live Applet) Upgrade

File Name:

NLiveapplet4125.exe

File Version:

4.1.25

File Size:

.23 MB

Post Date:

5/29/2008

OS:

Windows Vista, Windows Vista (x64), Windows Server 2003, Windows XP, Windows 2000

Download and Installation Instructions:

This is information on upgrading Java Viewer (Live Applet) for users of Network Camera VB-C10/VB-C10R and Network Camera Server VB101 and VB150. Released latest version 4125 supports the latest JRE Ver.1.6. Follow the instruction below, to upgrade from older version, which Network Camera VB-C10/VB-C10R and Network Camera Server VB101 and VB150 are equipped with, to the latest version. 1. Download the file and unzip 2. Copy (overwrite) two upgrade files to the designated directory, using ftp Please check the system requirements, notes and installation instructions before using the file. For the latest version of JRE Ver.1.6 (Update 06), go to the following website and download "Java Runtime Environment (JRE) 6 Update 6".

History:

Ver. 4125 -> Support the latest JRE V1.6 (for VB101, VB150, VB-C10/VB-C10R) 　　Correction of problems - images are not renewed - Cannot connect via proxy server Ver. 4012 -> built in camera (for VB150) Ver. 3610 -> built in camera (for VB101, VB-C10/VB-C10R)

Environment

Windows 2000(SP4) / Internet Explorer 6.0(SP1) Windows XP(SP1a) / Internet Explorer 6.0(SP1) Windows XP(SP2) / Internet Explorer 6.0(SP2)、7.0 Windows Server 2003 Standard Edition (SP1)/ Internet Explorer 6.0(SP1)、7.0 Windows Server 2003 Standard Edition (SP2) / Internet Explorer 6.0(SP2)、7.0 Windows Server 2003 R2 Standard Edition / Internet Explorer 6.0(SP1)、7.0 Windows Server 2003 R2 Standard Edition (SP2) / Internet Explorer 6.0(SP2)、7.0 Windows Vista (Business､Enterprise､Ultimate) SP1 / Internet Explorer 7.0

Caution

- You are required to use ftp for the upgrade. Be sure to use the binary mode for transfer. - Don't use any files, which are not relevant to the upgrade. If files are moved or deleted, the camera might not operate properly.

Setup

- Follow the instruction below to download and install the file. - The file is a self-extracting file. 1. Click the file to open the download window, and then click [Save]. 2. Specify where to save the file (ex. desktop) and click [Save]. A file with the same name (exe file) is downloaded to the specified location. 3. Double-click the downloaded file to automatically extract the file and create a folder. 4. Copy (overwrite) 'lvapplet.zip' and 'lvapplet.cab' in the folder to the following directory without extracting, using binary mode of ftp. VB101, VB150: /ARCHIVE/ VB-C10: 　　/mnt/flash/archive/ 5. Reboot the camera.

Manual

 CUSA_Manual_final.pdf